Each consult is different and the cost of the consultation will vary accordingly. We provide the respective consultants’ schedule of fees for review and acceptance by the patient before or during registration. Medicare will provide a rebate for a portion of the fee paid where applicable.

We ask that patients who wish to cancel their appointment do so at least 3 business days before their scheduled consultation. This is to enable another patient to be given sufficient time, to rearrange their day to take up the vacated slot. Patients who do not cancel their appointment, and do not show up, will incur a no-show fee.

If you are unwell, please do not come in for your appointment. Call us to investigate options which will be discussed depending on the severity of your illness.

Yes, we do, each referral which comes in, is assessed and triaged by the consultant. If a referral is deemed to be urgent a suitable appointment, reflecting the urgency will be allocated.

Yes, all our consultants offer phone and / or telehealth consultations when there is a need for it. Face to face consultations is the main mode of our consults.

Our consultations suites are located at 40 Barkly Place, Heidelberg, Vic 3084. It is easily accessible by public transport and taxi service.
Please click here for our location.

Metered parking is available on Powlett Street and along Burgundy Street, while free 2-hour parking, is available on Darebin Street and on Bolden Street, which is the street behind our consulting suites.

We provide parking at the clinic for those with disability or those who have difficulty walking. Please contact the clinic to obtain further details and availability.

If it is your first visit, we ask that you arrive at least 10 mins before your scheduled consult, to complete the registration process. If it is your follow up or review visit, we ask that you arrive 5 mins before your scheduled consult. If you arrive late, your appointment could be cancelled.

The doctor is generally on time and all attempts are made to stay on time. However; on some occasions the consult takes longer than expected due to factors beyond our control, we try at all times to minimise your wait.

There is no fixed wait or processing time for an appointment. All consults are scheduled based on urgency and need to be seen basis. If the referral indicates an urgent medical condition, then the next available consult slot will be allocated. In the past our consultants have come in earlier or, stayed back later to accommodate urgent consults.

Card and cash payment options are available. Full payment must be settled on the date of service to enable the Medicare rebate to be processed by us.

Yes, you will get a Medicare rebate if you have a valid Medicare card, a valid referral and have settled the full payment on the date of the service.

The results from your investigations will take time to reach the doctor and it will be reviewed as it is received. If there is an adverse finding or if there are other issues, the doctor will contact you immediately. If you have any concerns, please contact us.

It is best to bring with you, details if available, of all the tests you have done, together with results, names and details of the facility which conducted the test, the date the tests were done and the name of the clinician which prescribed the test. List down all your symptoms and ailments. Prepare a list of your medication and the frequency it is being taken.

You will be notified when your appointment is booked, if you will need a new referral. It is your responsibility to see your General Practitioner and obtain it. If you do not have a current referral, Medicare will refuse your rebate claim.